Win Unique Casino - Player’s experiencing difficulties withdrawing her winnings.

request A withdrawal from the 16th to the 22nd, the withdrawal was still pending, it was 300 €, I got mad too much and seeing that they did not accept it and that the agents kept giving me long, I decided to cancel it and request a larger one since they take half a year to accept it when They put 24 hours it will be accepted and that is a lie they always say that they are always delayed the same and it gets tired I still have € 1200 in my balance that I also have to withdraw them and I want to withdraw my money I want them to accept the withdrawal of 1500 alone I am tired of waiting tired I see that they are not serious and as soon as I remove everything I unsubscribe I do not want to continue with this casino it is terrible I am very pissed if they do not pay me we will come the hard way

Dear María,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account? Could you please advise if you have accumulated your winnings with or without an active bonus? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Excuse me, it is not like that, it says 24 hours when you make the withdrawal, no weeks, it is wrong, the profits were without a bonus and if the withdrawal is still pending, I do not wait any longer I will go the wrong way in the end with them, nobody helps me

I fully understand your frustration, María. However, I will set the timer for additional 7 days and if there’s no development by Thursday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Look pretty, I can't wait, I've been waiting 5 days for this one without counting on the previous one, you know? Wait 9 days, I can't wait any longer

Once again, it is nothing unusual for withdrawals to take up to 14 days. If there's no development by Thursday next week, I promise we will intervene. Until then, thank you very much for your patience and understanding.

good because they keep giving me long and every day the same, I hope your help I have already waited enough they put 24 to 48 hours when I request it I think you should intervene and in fact I have come to help me please I need my money I already need it to live and I bet quite 😣😣😣😣

Thank you very much, María, for your reply. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ok, I hope it is resolved this week 🙏🙏🙏 I really need it ...

Hello María!

I will take care of your complaint from now on. I would like to invite representatives of

Unique Casino into this complaint in order to help us resolve the withdrawal issue.

Thank you, the withdrawal is already withdrawn, that is, I need to get to the bank at least today it was already accepted. Thank you in advance

Hello María,

Do I understand correctly that your withdrawal from the casino was successful? May we consider the case resolved?

Yes already resolved in mind

I am glad to hear that, María! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.