Maximal Wins Casino - Player’s withdrawal has been delayed.

Hi I've made an whidraw request on the 2nd October Been told the process could take between 7 and 21 business days. I'm on the 22 business day and my withdrawal status is still on awaiting.. every I contacted them same answer apologize be patient will be processed soon. Any help with this will be great many thanks

Dear Miguel104,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My withdrawal status is awaiting. Been going on live chat every day and ask them why hasn't been processed and I get the answer.

Your request is checked by the responsible department. This is a standard procedure for every withdrawal.

Our financial team colleagues are currently facing a large volume of requests, so it may cause a little delay. Your request should be processed soon. Thank you for your understanding.

Unfortunately, I can't provide the exact time frame, but I'm sure that our finance department do their best to complete it as soon as possible.

Status "Awaiting" means that another relevant department initiates it after checking your game, financial and account history. This may take a different amount of time depending on payout amount and on volume my colleagues need to check since payouts over 1000 credits currently undergo thorough inspection.

Thank you very much, Miguel104, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you. Just hope I get my winnings

Hello Miguel104!

I will take care of your complaint from now on. I would like to invite representatives of

Maximal Wins Casino into this complaint in order to resolve the withdrawal issue.

I've been going on live chat every day and get the same excuses nothing change. This is well unfair

We would like to ask the Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

This is a joke.

Hello Miguel104,

We contacted the casino representative. He claims your mail address is not in their system. I would kindly ask you to provide us with the email address you are using to access your casino account. And, just in case, to avoid any misunderstanding, could you post the website link to the casino that you play in? Thanks in advance.

https://www.maximalwins.com/en/games?category=All

Thank you. We can rule out the possibility that it’s simply a wrong casino.

In the next step, I would kindly ask you to take screenshots or even better a video showing you logging in to your account profile, cashier, game history, etc. Please send it to my email address tomas@casino.guru. Much appreciated!

Hi all!

Miguel104 emailed me an update about the withdrawal:

"They now have change the withdrawal status from accept to allocated. Don't know what it means. Thanks"

I'll set the timer for 7 days while we wait for any updates about your withdrawal. Please share any updates here. Much appreciated.

Ok. Thank you for your help

Still waiting for the withdrawal to be processed.. since 2nd October.

Hello Miguel104,

Do you have any news about your withdrawal?

Hello

I've receive my winnings yesterday.

Many thanks for your help

Awesome news, Miguel104! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.