Hulaspin Casino - Player’s struggling to complete the account verification.

Conto aperto da diversi mesi e verifica conto sempre pendente. Chat sempre off line, non rispondono tramite posta elettronica.

Dear Nemokid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Nessun problema nella verifica che risulta essere sempre in attesa, semplicemente sembra essere un casinò fantasma!

Thank you very much, Nemokid, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nemokid!

I will take care of your complaint from now on. I would like to invite representatives of

Hulaspin Casino into this complaint in order to help us resolve the account verification issue.

We would like to ask the Hulaspin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Nemokid,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’. As per your experience, I didn’t manage to receive a single reply from the casino support in 2 weeks period and thus will be marked as ‘zombie’ in our system.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.