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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Thanks for the cooperation and a swift reply to the Dr Slot Casino team.Pawlo... 2 years ago
Dear mspacman,Unfortunately, since we have not received any response from the... 2 years ago
Thanks for the update, vincvinc1980.Thank you for using the Casino Guru compl... 2 years ago
Dear Archuletta23, Thank you for using the Casino Guru complaint resolution c... 2 years ago
Awesome news, tailorrahultailor31! As the complaint has been successfully res... 2 years ago
Dear Marlon0711, I tried to contact the casino repeatedly but without success... 2 years ago
Hello Twice,As the complaint has been successfully resolved, we will now clos... 2 years ago
Dear PORTOCARRERO, I apologize, but since we haven’t received any response fr... 2 years ago
Dear Lee,I have tried to contact the casino repeatedly but had no response. I... 2 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 2 years ago
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