The player's verification is delayed for an unknown reason. We closed the complaint, because the player stopped responding.
Woopwin Casino - The player's verification is delayed.
Amount: €150
Woopwin Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
For weeks I've been trying to verify myself to receive my payout. Screenshots of Skrill card and Skrill account with outdated data are constantly requested. I have explained to support several times that I had my Skrill email address and card number changed last year because I was a victim of phishing. Nobody there seems to get it, I keep getting the KYC requests. The Gammix group is incompetent to the power of 10. The same goes for Sugar Casino. At Woopwin, the drama has been going on since July 16th, at Sugar Casino since July 20th.
Automatic translation:
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2 years ago
Hello autonym1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Woopwin Casino. Please allow me to ask you a few more questions before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Dear autonym1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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2 years ago
Translation
I have submitted all the required documents x-fold. I've been waiting since July 16th. on payout. I'm constantly getting annoyed with new emails for verification, although I always upload everything correctly. I never had such problems in other casinos.
I haven't received any response for several days and the payout is pending and can still be cancelled. It sucks!
Automatic translation:
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2 years ago
Thank you autonym1 for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello autonym1,
I will assist you with the complaint from now on. I know this must be frustrating to you and I will do my best to help you. Allow me a few additional questions:
Has Skrill provided you with any confirmation the change of the email address has been requested or completed?
Could you share the communication between the casino and you regarding the issue? Please send it to my email address at tomas@casino.guru Alternatively, you can post it here.
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2 years ago
Translation
I have submitted all required documents to this casino on multiple occasions.
Nevertheless, the same KYC request was sent to me by email again and again. delaying tactics.
I had my accounts blocked at all Gammix online casinos, so the case is closed for me.
Nevertheless, thank you for your efforts.
Automatic translation:
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2 years ago
Hello autonym1,
Do I understand correctly you don't wish for us to confront the casino with your case?
Please note we would need more information from you, such as more details about the situation you are facing. Otherwise, we will be forced to reject your case.
