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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Great news, Giuse12345, and a sigh of relief. I'm glad to hear that your issu... 2 years ago
Hello Stavros83,I tried to get in touch with the casino repeatedly but had no... 2 years ago
Hello all,We've received supporting evidence from the casino regarding LuBo02... 2 years ago
Great news cuadroslaura94! I am glad to hear your deposit was successful. As ... 2 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 2 years ago
Hello Arcain,It seems that this issue was resolved, but without confirmation ... 2 years ago
Hello felixallen33,While I am glad your winnings were received, I have to tel... 2 years ago
Hello kaczka381,I tried to contact the casino repeatedly, but they didn't rep... 2 years ago
Hello Rafiki1,We looked at the evidence the casino provided, and after carefu... 2 years ago
Hello Pietrosoa,It seems that this issue was resolved, but without confirmati... 2 years ago
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