The player from Austria is experiencing difficulties withdrawing their funds. The player confirmed the issue was resolved.
National Casino - Player’s struggling to withdraw their winnings.
Amount: €300
National Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
National Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Despite successful verification again and again, my payout is refused!
Automatic translation:
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3 years ago
Dear eraxxxxa,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have withdrawn any funds from this casino previously? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Hello!
No this is my first payout.
. Always wrote that I should write my payment request correctly! No matter how I wrote the data, it was rejected anyway, because it was incredibly difficult to verify, they said that I should take a clearer screenshot of my online banking. How does that work, I don't know ... Then I wrote to Mark and said, if I have any further problems, I will automatically connect to erm and follow up personally. So far nobody has forwarded me to erm ... Because you can't ... You once said that my payout has actually already been approved, but then not ... Nobody knows anything, and yes I have a VIP manager who has so far answered once, both sides should upload ID! Although I've already finished with it. Org ...
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3 years ago
Thank you very much, eraxxxxa, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello eraxxxxa!
I will take care of your complaint from now on. I would like to invite representatives of
National Casino into this complaint in order to help us resolve the withdrawal issue.
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3 years ago
Translation
Hello, it is now that my withdrawal request is successful! I can only hope that they pay off too .... All worse casino I've ever seen.
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3 years ago
Translation
Thank you for your quick support, my money has just arrived! I can only say one thing, be careful with this casino! Wish you all the best, stay healthy!
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3 years ago
Great news, eraxxxxa! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
