The player from the Netherlands had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We advised him to wait for the usual processing time, as the delay may have been caused by KYC verification or a high volume of withdrawal requests. The issue was then marked as resolved after he confirmed receipt of his winnings, so we closed the complaint.
TikiTaka Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €200
TikiTaka Casino
Safety Index 6.5 Above averageCase summary
Discussion
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1 month ago
Translation
Dear,
I made a withdrawal and they were supposed to pay after 3 working days!
After 3 working days, I contacted them via live chat, and they said that it would arrive soon and was in the queue.
After 4 working days, I contacted them via live chat again, and again they said it was on its way and thanked me for my patience.
After 5 working days, exactly the same excuse again, and they are rushing things.
After 6 working days I still haven't received anything. I contacted live chat and now they say again that it is delayed and that they don't pay out on weekends?
Why can Dutch casinos receive the money in your account immediately on the same day if you simply withdraw it?
But they can collect money quickly....
Can you do something for me?
Gr [redacted]
Edited by a Casino Guru admin
Automatic translation:
Public
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear michaelvanderkieft97,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 weeks ago
Dear michaelvanderkieft97,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Jean
Casino.Guru
