Lisboa7 Casino - Player’s winnings haven’t been received yet.

so cut a long story short…

I made a deposit on lisboa7 and on the 26th of August 2026 and I was lucky enough to hit a max win. I then proceeded to withdraw my winnings of $5000 as that was my limit and it’s now 10 days later. I’ve the worst time trying to understand why it’s taken so long when I’m the past I’ve made a few withdrawals that have been over $10,000 and never had this problem before.

whenever I try to speak to someone I get a automated message reply, doesn’t matter what I ask them and the message basically says

" we are waiting on an update from JILI game provider" of " our IT team is looking into solving the issue.

I also had one of their team members say to me that she was going to cancel my withdraw request and I’ve never heard anything back.

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Dear Trilla,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

the photos show that it’s not due to high volume of withdraw requests because you can see that someone made a deposit and that same person not long after withdrew and received their money.

I’ve never had this issue before on lisboa7 and like I said I’ve withdrawn multiple times in the amounts over $10,000 and never had an issue. I’ve done all the KYC necessary the very first time I made a withdrawal so I don’t think that is the issue.

I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you very much in advance for your reply.

I accumulated my winnings without an active bonus. I was playing with my money I deposited.

It would have been around 2 -3 weeks when I last withdrew if I remember correctly I received my winnings within 5 minutes.

I used payid as thepayment method, I’ve been using the same payid to make deposits and withdraw on lisboa7 for a while. It’s actually the same payid that I won the $15,000 and I received that payment within the hour because I had to verify it was me and they had to do some checks.

Still says processing as you can see in the photo.

also the other thing is that one of their managers, I believe the name was @pennyAUSMANAGMENT.. I think it was 3 or so days after I requested my withdraw, she came into the live chat and told me she was going to withdraw my withdraw request… I found that very strange cause doesn’t matter what I say in the live chat this what they respond …

I don’t know what else to do and it’s starting to get really really frustrating. I’m unable to speak to anyone else but this stupid automated thing.

i honestly don’t know what else to do at this point

Is there anything else you need in my end?

Dear Trilla,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Endri, (endri.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Hello Trilla,

My name is Endri, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue. Thank you for providing the information I needed. If I require any further details from yourself, I will reach out to you directly.

I would like to request the presence of a representative from the casino in this conversation.

Dear Lisboa7 Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Endri

i don’t think they are in order but it doesn’t matter what i write in the message… this is what they reply with every single time

they will not let me withdraw my winnings as i hit a max win a game provided by JILI

ive never had this problem before as I’ve withdrawn amounts over $10k twice from them and other times under that amount so I’m not understanding why this is happening and why I’m not able to speak to someone or get any answers.

Dear Trilla,

I have tried to contact the casino repeatedly via e-mails and live chat, which does not help at all, and had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

As a next step, normally I would recommend you contact the proper Gaming Authority and submit a complaint with them. However, since the casino is using fake licenses, there is nowhere else I can refer you to. I am really sorry I could not be of more help on this occasion, and would recommend in the future to check the casino review on our website before signing up, to avoid issues like this one.

Best regards,

Endri