Booi Casino - Player’s withdrawal has been delayed.

I have been waiting for 6 days for my withdrawal from this house, it will not be resolved, the house promises a withdrawal within 2hrs, with the right to reserve 48hrs, all requirements were lengthy, bets, verification...For good score, and with a view to that a Brazilian youtuber indicates, as being from the same administration, I decided to believe, I have been a player for a long time, this thing tires any player, often causing him to give up his serve, I want my winnings... I thank the Guru in advance ...

Dear MarlonMK,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Could you please confirm that your account has been successfully verified in the past and advise if your winnings have been accumulated with or without an active bonus? Have you ever received any payments from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Account verified before deposit! Everything is OK! Delay even at the casino...still waiting for payment.

 Could you please advise if your winnings have been accumulated with or without an active bonus? 

Yes, Boi bonus of 200% fulfilled the requirements, withdrawal amount 4200BRL.

Thank you very much, MarlonMK, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello MarlonMK!

I will take care of your complaint from now on. I would like to invite representatives of

Booi Casino into this complaint in order to help us resolve the withdrawal issue.

Hello all,

This complaint is accepted and will be resolved soon.

Sorry for the delay.

With regards, Booi

2 @MarlonMK - please submit a new withdrawal request with the same details.

Thanks to everyone involved, I've already made the new request and I'm awaiting release.

So I'm waiting for the new deadline, which was 2hrs as standard....but we're still in the same situation.

Hello MarlonMK!

I apologize for the late response. Do I understand correctly that the withdrawal is still pending? The new withdrawal request didn’t work for you?

Exactly, pending withdrawal, new order did nothing.

Hello @MarlonMK,

You have done two request with incorrect details. Both transactions was rejected by the processing center. Please cancel your last withdrawal request and submit a new one with correct Pix wallet details.

With reagrds, Booi

Tell me which detail is incorrect?

I'll ask the guru again to do the translation for this casino, we couldn't solve it by chat, in my registration there is a discrepancy in my CPF, they don't know why they're canceling my withdrawal by pix...two cancelled, there's no understanding of the casino, they don't bother to solve it....14 days fighting, I believe it's time to review this casino score. No apologies or saying what they understand, as the withdrawal by pix, they don't ask for a key, and they don't use the same one as the deposit.

Hello Booi Casino,

It seems you and MarlonMK have different opinions on which details are correct. Could you please provide more information about what exactly is preventing the player from withdrawing?

Thanks,

Tomas

It's not your opinion, I made a deposit via pix, after my account was validated, I asked for the withdrawal for it, I asked what was preventing the withdrawal, the justification above in correct detail, but the withdrawal per pix doesn't have nor option to put a key for withdrawal, and just get the same key in which the deposit was made, the CPF of the verification is not matching with the one of the registration has a wrong number, I already asked to correct "typing error". Simple... I don't see the reason for so much delay.

Hello @MarlonMK,

Sorry for this bad case, it seem the problem is in payment center, not with your account. We are now investigating this issue, and will contact you once solution is found. 

With reagrds, Booi

Please let's solve this, cancel the pix, I created a Bitcoins LTC account, release the withdrawal by this method, it should solve the problem!!!!

@MarlonMK,

Please be patient, we need to finish this investigation, if no solution to pay on your Pix wallet will be found, then we can offer you to withdraw on your other e-wallet. Sorry for this extra delay.

Hello @MarlonMK,

We suppose your CPF code in personal account is invalid that is why transactions are declined. Please provide us a copy of your original CPF number via online chat or E-mail. In case of typo we can amend the number in your personal account. 

With reagrds, Booi

I asked numerous times, the CPF of the registration has an error number, but support always saying that it was not necessary to change, that the withdrawal did not change at all, CPF is in the KYC of the account, it was verified and there is a copy, CNH contains all CPF data , ID...

2 @MarlonMK,

All is sorted out now, your CPF number is updated. Please make a new min deposit and submit a new withdrawal request. It must be successful for now. 

2 @MarlonMK,

Please submit two withdrawal requests: for 700 BRL and for the rest of sum.

Matter resolved!!! Thanks to everyone involved. I'll play at the casino again.

Great news, MarlonMK!

Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.