1xBit Casino - The player's winnings were voided.

Hello. I have experienced something that never happened in my betting life. I deposited $5000 to 1xbit, lost some there, then started to win some and when site logged me out I had $3111 and $745 in unsettled bets. USDT currency obviously. So operator told me to write to their security team which obviously I did and they came back with this:

Good Day. We want to inform you, that our company decided to stop any collaboration with you (closing your account).

The decision was made after a careful investigation of the situation by our security service. The decision is based on a violation of the Terms and Conditions.

And now I still cannot login. So. My account is around -1k $ on minus, I have my money there around $4k and yet still I cannot login. Is this robbery or what?! They found something that I violated, I don't know what but ok, let me withdraw money I have at my account!! I don't know how to name this. My account number is 449309081, please help me 1xbit support, I just want my money back, its not even any winnings, is my deposited money. Waiting for help. Regards

PS.Also they were always writing this:

"We never confiscate user's money even if he violated the ToS. At the moment of account closure - all deposits and withdrawals are being combined, and the final sum is let to withdraw. If the sum is negative, this means a player is already in profit."

So I should get my money since I was never withdrawing and deposited $5000 and my account balance is $4000?!

Hello bakelos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBit Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if used any bonus to accumulate your balance? Was your account ever verified? Did the casino ever specify which term did you breach?

Looking forward to your answer.

Regards,

Nick

hello there, no bonus were used, 1xBit is anonymous betting/casino so there isn’t even any way to verify, also they didn’t mention anything, only this was their answer to my questions:

Good Day. We want to inform you, that our company decided to stop any collaboration with you (closing your account). 

The decision was made after a careful investigation of the situation by our security service. The decision is based on a violation of the Terms and Conditions.

hello there, no bonus were used, 1xBit is anonymous betting/casino so there isn’t even any way to verify, also they didn’t mention anything, only this was their answer to my questions:

Good Day. We want to inform you, that our company decided to stop any collaboration with you (closing your account). 

The decision was made after a careful investigation of the situation by our security service. The decision is based on a violation of the Terms and Conditions.

Thank you bakelos for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello bakelos,

I will assist you with the complaint from now on. I went over the details of the case, I’ll contact the casino representative and try my best to resolve the issue.

1xBit Casino,

Could you explain the reasoning behind the decision to close bakelos's gaming account and void his winnings?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Yeah probably they won’t. Usual stuff from them. Insane.

Dear bakelos,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.