inbet Casino - Player’s account has been blocked and audited.

On 30.05.2022 I registered at inbet.com. I deposited BGN 1500. and I got a casino bonus. I fulfilled the conditions of the site, after which I had BGN 3312 downloadable. On 30.05.2022 I made a withdrawal to EasyPay. Their payment term is 48 hours, but it was never approved. Then on 03.06.2022. I received an email that my account has been locked for further review and more information will be available next week. Since then, 2 months have passed and there is still no development. I have repeatedly chatted with their support, but from there they only tell me that they do not have any information and that I should wait for an email when the check is finished, as they do not have a deadline for the check.

Dear alexxxaa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer), and which exact bonus you redeemed, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My account has been successfully verified. I cashed out casino bonus and played slots.

Thank you very much, alexxxaa, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello alexxxaa,

I will assist you with the complaint from now on. I would like to ask the representatives of inbet casino to join the conversation in order to help us resolve the issue.

inbet Casino,

Could you explain why alexxxaa's account is under review? When can she expect the account and her balance to be unlocked?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear alexxxaa,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you contact the Bulgarian Licensing Authority (infocenter@nra.bg) and submit a complaint to them. Licensing authorities have more options and tools to help players. Let me know how they responded (tomas@casino.guru). I wish I could be of more help.