Hello, Tomas
Please find the answers below:
Could you explain at which point the balance of 1000 was played down?
--> the player's balance went below 2k 16.06.2022 00:15:05 (UTC)
Just for info - the account was blocked 27.06.2022 04:37:44 (UTC) .
Could you explain how did you receive the request to close the account you mentioned in your previous post?
--> the player requested it via live chat, please refer to the document, that was sent to your e-mail.
Could you confirm the 'first' transaction hasn't been rejected or returned to you at a later date?
-- attached the screenshot of the transactions and dates.
Kind regards
Hello, Tomas
Please find the answers below:
Could you explain at which point the balance of 1000 was played down?
--> the player's balance went below 2k 16.06.2022 00:15:05 (UTC)
Just for info - the account was blocked 27.06.2022 04:37:44 (UTC) .
Could you explain how did you receive the request to close the account you mentioned in your previous post?
--> the player requested it via live chat, please refer to the document, that was sent to your e-mail.
Could you confirm the 'first' transaction hasn't been rejected or returned to you at a later date?
-- attached the screenshot of the transactions and dates.
Kind regards