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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear Elle70,We're glad to hear that your issue has been resolved. Bitcoin is ... 2 weeks ago
Dear elganador,Please understand that if you mainly placed bets on sports bet... 2 weeks ago
Thanks for your reply.Based on the presented evidence we can't argue to the c... 2 weeks ago
Thank you very much, njurso, for providing the necessary information. I will ... 2 weeks ago
Thanks for the files.I went over the data, however, based on the amount of pl... 2 weeks ago
Dear Ldiamond23,We're glad to hear that your issue has been resolved. We'll g... 2 weeks ago
Dear marcozucc82,Thanks for your reply. We'll consider your reply as a confir... 2 weeks ago
Dear Imjjj,Thank you very much for submitting your complaint. I’m sorry to he... 2 weeks ago
Thank you very much, Bestbets, for providing the necessary information. I wil... 2 weeks ago
I wish I could help.Without evidence or relevant information, we are unable t... 2 weeks ago
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