SpinBetter Casino - Player’s withdrawal is delayed due to payment system issues.

Hallo,

I haven't been able to pay out since yesterday. Support informed me that there are problems with the payment system. Deposits work fine but withdrawals don't work. 

Every time I pay out it says approved, but it is canceled and it says that the payment system has a problem.

Dear Tayyibjk,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Did the casino provide any guidance on the matter? Did the casino suggest using another payment method for you to use?
• Is any withdrawal currently pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Hi,

Yes, my account is fully verified. Support says I should use another withdrawal method but SEPA withdrawal method is blocked. I should make some kind of e-wallet and deposit into the site again and send it to support so that I can pay out using this method. This is so unacceptable since a week the payout was approved and a day later it was rejected.

Today I tried to withdraw €300 again.. Was approved, but will definitely be rejected again tomorrow

Dear Tayyibjk,

Were the payment provider issues resolved or is our intervention necessary?

Please let me know.

Dear Tayyibjk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.