The player from Austria is unable to withdraw funds from the casino due to reported issues with the payment system, despite deposits being processed without problem. Every withdrawal attempt appears approved but is ultimately canceled.
SpinBetter Casino - Player’s withdrawal is delayed due to payment system issues.
Amount: €1,000
SpinBetter Casino
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Case opened
Current status
Waiting for player to reply
6d 10h 7m 44s
Case summary
13 hours ago
Public
Public
2 days ago
Hallo,
I haven't been able to pay out since yesterday. Support informed me that there are problems with the payment system. Deposits work fine but withdrawals don't work.
Every time I pay out it says approved, but it is canceled and it says that the payment system has a problem.
Public
Public
13 hours ago
Dear Tayyibjk,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Did the casino provide any guidance on the matter? Did the casino suggest using another payment method for you to use?
- Is any withdrawal currently pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
Tayyibjk has 6d 10h 7m 44s to reply
