Vegasino Casino - Player’s withdrawal is delayed and account is blocked.

I requested a withdrawal on 11/14/2024, with a three-business-day processing time, and I have not been paid yet. In addition, I was blocked for no reason. Some sites under this same management have blocked my account after I won. They simply do not provide a reason for the block, only saying: "The administrative management has decided to close your account!" Honestly, I don’t understand how sites under this management have a good reputation, as it is clear that these sites, or those under the same management, only accept losers and do not accept losing!

Dear wincassino600,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegasino Casino.

Please note the casino can close player's account at any time for any reason. As long as they don't withhold their balance, we won't be able to assist. If your balance is withheld or was confiscated in other online casinos under the same management, please file a complaint for each of the casinos, describe the problem and we'll try to assist.

Please allow me to ask you a few questions, so I can better understand the situation in this particular case.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Have you received any response regarding your withdrawal when contacting casino support after your account was suspended?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Which bonus have you activated and played?
• What is the status of verification of your player's account in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas