Vegasino Casino - Player’s withdrawal is delayed and account is blocked.

I requested a withdrawal on 11/14/2024, with a three-business-day processing time, and I have not been paid yet. In addition, I was blocked for no reason. Some sites under this same management have blocked my account after I won. They simply do not provide a reason for the block, only saying: "The administrative management has decided to close your account!" Honestly, I don’t understand how sites under this management have a good reputation, as it is clear that these sites, or those under the same management, only accept losers and do not accept losing!

Dear wincassino600,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegasino Casino.

Please note the casino can close player's account at any time for any reason. As long as they don't withhold their balance, we won't be able to assist. If your balance is withheld or was confiscated in other online casinos under the same management, please file a complaint for each of the casinos, describe the problem and we'll try to assist.

Please allow me to ask you a few questions, so I can better understand the situation in this particular case.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Have you received any response regarding your withdrawal when contacting casino support after your account was suspended?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Which bonus have you activated and played?
• What is the status of verification of your player's account in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you tell us how long you were a player at the casino and when exactly your account was blocked?

Answer: I registered, made winnings and as soon as I requested a withdrawal, a few hours later I was blocked, so about 2 days

Did you receive any response about your withdrawal when you contacted casino support after your account was suspended?

Answer: yes, they said it was being processed, I requested it on 14.11, it should have been in the account on Monday 19.11, because that's 3 working days, that's how long they gave me!

What games did you play to build up your current casino balance? (slots, live games, sports betting)

Which bonus did you activate and play?

Answer: Slots

What is the status of your player account verification at the casino?

Answer: Your account is under review, but I spoke to them in the chat and they said that it was blocked by administrative decision, but they never said why.

Thanks for the detailed explanation.

Was your withdrawal processed yet?

If your withdrawal is withheld by the casino we'll try to assist you.

Thanks in advance for your reply.

After a long 13 days of a 3 day period, they canceled my withdrawal, I went to find out in the chat, they informed me that I had incorrect data, and my data was all in agreement, strangely some times they called me Evandra, I don't know why, but taking into account my withdrawal request everything was in accordance with my registration data. They did this to save time or to avoid paying me.

Dear wincassino600,

From the screenshot you shared, Evandra seems to be the name associated with your Gmail account.

If you were called by a different name by the casino, this is not clear from the information you shared.

• Could you please explain if there is the possibility of someone else you know to open a player's account in this casino?
• Could you please explain what is the name associated with the documents you provided for verification?

Dear wincassino600,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.