The player from India reports that Parimatch has blocked their account, preventing them from withdrawing their funds. They have submitted requested documents, including their Aadhar card, but after two months, their funds are still being held.
Parimatch Casino IN - Player's account has been closed.
Amount: 58,000 INR
Parimatch Casino IN
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
4d 15h 44m 42s
Case summary
2 days ago
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1 week ago
Parimatch has blocked my account for no valid reason and I am unable to withdraw the funds , they told me send aadhar and all photos but from past 2 months they are playing around holding my funds for no valid reason.
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6 days ago
Dear mithunscool777,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your winnings? (slots, live games, betting on sports)
- Did you achieve your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 days ago
Hello Casino Guru
Thank you the looking into the account is unblocked and the funds has been released
Regards
Mithun
mithunscool777 has 4d 15h 44m 42s to reply
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
