The player from India reported that Parimatch had blocked his account, preventing him from withdrawing his funds. He had submitted the requested documents, including his Aadhar card, but after two months, his funds were still being held. The player suggested there had been progress with his issue. The issue was marked as resolved after the player confirmed that his account had been unblocked and his funds had been released.
Parimatch Casino IN - Player's account has been closed.
Amount: 58,000 INR
Parimatch Casino IN
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Parimatch Casino IN has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 days ago
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3 months ago
Parimatch has blocked my account for no valid reason and I am unable to withdraw the funds , they told me send aadhar and all photos but from past 2 months they are playing around holding my funds for no valid reason.
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3 months ago
Dear mithunscool777,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your winnings? (slots, live games, betting on sports)
- Did you achieve your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
Hello Casino Guru
Thank you the looking into the account is unblocked and the funds has been released
Regards
Mithun
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3 months ago
Dear mithunscool777,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.
The player can reopen this complaint anytime.
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5 days ago
We’ve reopened this complaint at the request of mithunscool777.
Message from the player:
It is resolved
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5 days ago
Dear mithunscool777,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
