Parimatch Casino IN - Player's account has been closed.

Parimatch has blocked my account for no valid reason and I am unable to withdraw the funds , they told me send aadhar and all photos but from past 2 months they are playing around holding my funds for no valid reason.

Dear mithunscool777,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your winnings? (slots, live games, betting on sports) 
• Did you achieve your winnings with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Casino Guru

Thank you the looking into the account is unblocked and the funds has been released

Regards

Mithun

Thanks for the update.

May we consider the issue resolved?

Dear mithunscool777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.