Mr Bet Casino - Player's withdrawal is delayed due to verification issues.

I have been trying to get verified to get my 4500 and they keep denying me Mr Bet,I have no problem with Luxury Casino or A.L.C but Mr Bet keeps rejecting me,I can read what I sent them.

Dear tonyrseeton,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear tonyrseeton,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have sent a C.I.B C account statement showing 2 deposits to Loonio.ca on Nov.1 of 2024 ,sent my drivers license with picture and address, client summary sheet used for payroll with name current address and date on it Nov 18th 2024

Dear tonyrseeton,

• Could you please clarify why the 2 deposits are relevant to this complaint?
• Could you please share the communication between you and the casino?
• If there is any explanation or justification for why your documents aren't accepted please share this information in the form of screenshots here or send the information to my email at tomas@casino.guru

Dear tonyrseeton,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.