The player from Italy is facing repeated refusals of their withdrawal request from Playamo online casino due to claimed missing verification documents. They argue that their physical card does not display a number or expiration date and have provided online banking screenshots containing the necessary information, yet their withdrawals are still being canceled.
PlayAmo Casino - Player’s withdrawal is being delayed.
Amount: €6,000
PlayAmo Casino
Safety Index:Above averageSafety Index
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7.0
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Case opened
Current status
Waiting for player to reply
1d 22h 1m 5s
Case summary
5 days ago
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2 weeks ago
Translation
Playamo online casino keeps refusing my withdrawal, citing missing documents for my profile verification. Specifically, they are asking for a photo of my physical card showing the number, my name, and the expiration date. The issue is that my physical card does not have numbers or an expiration date on it; it only has my name. The number, expiration date, and my name can only be displayed through an online banking screenshot, which shows all the required information. I have also sent photos from my online banking showing my personal information like name, surname, and IBAN, and even the card with the number is visible. Additionally, I have sent photos of the transactions from my online banking where all the requested information can be seen. However, they keep canceling my withdrawals regardless. In my opinion, they are making up excuses to prevent me from withdrawing my money. No one from support responds to my inquiries, and the live chat is of no help.
Automatic translation:
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1 week ago
Dear manuzzo93,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Playamo Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Were your other verification documents accepted? Is verifying your payment method the only obstacle in completing the verification?
- Have you received any justification as to why the documents you provided weren't accepted?
- Have you explained your circumstances to the casino support? Have you received any guidance on what proof would be acceptable?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 week ago
Translation
Good morning, part of the funds have been credited, I believe they have verified my profile, the complaint can be closed, thank you very much.
Automatic translation:
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1 week ago
Dear manuzzo93,
Could you please specify how much was credited to your bank account?
If you wish to close the complaint as resolved despite only partial withdrawal was received, please let me know and we'll respect your decision.
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5 days ago
Dear manuzzo93,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
manuzzo93 has 1d 22h 1m 5s to reply
