Casinochan - Player's winnings have been confiscated.

I was playing casino chan got a beautiful winnings up to $2500 I applied for my withdrawal then I had to verify my account which was a hassle then got that all confirmed for them to turn around and say the have canceled my withdrawal and the have confiscated my winnings because I apparently have more than one account which I don’t. I first started playing at my sisters house which she plays aswell so I used same up address for 1 hour than up address changed to my home address and I can’t prove we are 2 different people and accounts. I just want my well deserved winnings.

Dear billie888,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinochan.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Did you achieve your current balance with the help of a bonus? 
• Have you exclusively used your own device to play?
• Have you exclusively deposited using a payment method in your own name?
• Could you please share with me your communication with the casino regarding the accusations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I have replied via email with screenshots of the conversation between casino chan and I, I have been a player of casino chan for a while I’m not exactly sure but I only played it a few times. I never used a bonus, only the money I deposited. I have only ever used this site on one phone I don’t play on pc or iPad. I use my own phone, I deposited from my Visa card in my name, id was verified in my name, my address, my phone number