ExciteWin Casino - Player’s withdrawal is delayed.

I withdrew 489 USD on Tuesday, November 19th, and it's been 4 days without receiving my money. They always excuse themselves by saying it's in a processing queue. 4 days is too long, and after reading comments on this website, many users experience delays in their withdrawals.

I don't understand how this site has a VERY HIGH rating. You should review it and not recommend it as you do, because it's us players who end up having a bad experience.

Dear alfonsoat,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

In the meantime, I recommend you check our article on how we review online casinos and factors that go into the final safety index found in our casino reviews: https://casino.guru/our-casino-reviews#factors

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear alfonsoat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I still don't have my money, every day they say it was processed, but the money doesn't arrive 🙁

Dear alfonsoat,

Could you please share with me your communication with the casino to support your claims regarding your payout? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear alfonsoat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.