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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
Thank you, Gareth for an update. I am closing the complaint now.  Sendin... 4 years ago
Hello Румен. I understand that it must be tough for you. But we can't he... 4 years ago
Hello Robin.That's fantastic news. I wish you luck in the future and thank yo... 4 years ago
The casino sent us this reply by email: Dear Alvaro We have investigated you... 4 years ago
Despite the fact that Christian didn't respond, we consider this complaint as... 4 years ago
Hi Ann.Thank you very much for an update. Trully, I am suprised that they han... 4 years ago
Thank you for an update.One more time we are sorry that you had a troubles.I ... 4 years ago
Thank you Gatis, one more time I am sorry that you had a bad experience in th... 4 years ago
Dear Jam,Thank you for using the Casino Guru complaint resolution center. We ... 4 years ago
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