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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Hello Janette and WinOui Casino. Given time-frame already passed and bec... 4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
Because Thomas didn't send us any proofs or respond on my last message, we de... 4 years ago
Dear Sheena,Thank you for using the Casino Guru complaint resolution center. ... 4 years ago
I am very sorry, Marta. We didn't receive any reaction from the casino side.&... 4 years ago
Dear Cornelia,Thank you for using the Casino Guru complaint resolution center... 4 years ago
Dear Kirk,Thank you for using the Casino Guru complaint resolution center. We... 4 years ago
Happy to hear that your withdrawal was successful Jade and thanks to Nick for... 4 years ago
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