HomeComplaintsFunclub Casino - Player is afraid that the casino doesn’t allow him to withdraw bonus winnings.

Funclub Casino - Player is afraid that the casino doesn’t allow him to withdraw bonus winnings.

Amount: $300

Funclub Casino
Safety Index:Below average
Submitted: 29 Jan 2020 | Case closed : 23 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Kevin from Germany finished the wagering of his free bonus, but to be able to withdraw he must make a deposit. He is afraid that the casino won’t pay him.

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4 years ago
Translation

Hey CasinoGuru team I asked the support how far my bonus was implemented and they told me that it had been fully implemented but could not pay it out since I live in another country only if I made a deposit I would be entitled to the withdrawal what none Makes sense if I supposedly can't pay because of my country ..

Sincerely yours

Kevin

Automatic translation:
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4 years ago

Hello Kevin.

If you use the correct country during the registration process (Germany) and you truly live there, then you don’t need to worry. Deposit is necessary to verify the payment method. When you make a withdrawal, you need to pass through KYC (know your customer) and submit documents for verification. Please keep in mind that most free bonuses have a maximum withdrawal limit (in this case I believe €100 – if you took 11 free spins).

Let us know if you decide to deposit. Do not take another bonus, if you want to withdraw your winnings. 

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4 years ago

Dear Kevin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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