Kevin from Germany finished the wagering of his free bonus, but to be able to withdraw he must make a deposit. He is afraid that the casino won’t pay him.
Hey CasinoGuru team I asked the support how far my bonus was implemented and they told me that it had been fully implemented but could not pay it out since I live in another country only if I made a deposit I would be entitled to the withdrawal what none Makes sense if I supposedly can't pay because of my country ..
Sincerely yours
Kevin
Hello Kevin.
If you use the correct country during the registration process (Germany) and you truly live there, then you don’t need to worry. Deposit is necessary to verify the payment method. When you make a withdrawal, you need to pass through KYC (know your customer) and submit documents for verification. Please keep in mind that most free bonuses have a maximum withdrawal limit (in this case I believe €100 – if you took 11 free spins).
Let us know if you decide to deposit. Do not take another bonus, if you want to withdraw your winnings.