Cornelia from Switzerland suddenly can’t access the casino.
Winorama Casino - Player is unable to play anymore.
Amount: 50 CHF
Winorama Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Since this morning I have received a message that this casino is illegal and has been blocked. I have a small credit and wanted to play. Are my 50 francs lost now?
greetings from Switzerland
Automatic translation:
Public
Public
4 years ago
Hello Cornelia.
We are very sorry to hear about your troubles. The problems you have are most likely caused by changes in legislation. If you are no longer able to access their website, the casino should refund your deposits. Another possibility is to use a VPN (if you would like to continue playing). But before you do so, you should contact them and ask if it is possible and explain to them why you need to use a VPN. Did you try to contact the casino?
Public
Public
4 years ago
Dear Cornelia,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
