HomeComplaintsFantastic Bet Casino - Player has a problem with withdrawal.

Fantastic Bet Casino - Player has a problem with withdrawal.

Amount: $39,000 CLP

Fantastic Bet Casino
Safety Index:Below average
Submitted: 28 Jan 2020 | Case closed : 23 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Claudia from Chile can’t withdraw her winnings. She already sent all the requested documents to the casino.

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Public
4 years ago
Translation

I have written many times why you cannot withdraw the money earned according to policies, send the documentation and nothing, please make the deposit to my account effective so as not to have to take the necessary measures.

Automatic translation:
Public
Public
4 years ago

Hello Claudia.

We are very sorry to hear about your troubles. In some cases, the casino may randomly choose a player for deep verification. This verification may take few weeks, but it’s hard to say if this is your case or not. Did you contact the casino and ask them why your withdrawal is delayed? 

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4 years ago

Dear Claudia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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