Casinoval Casino - Player is complaining about something.

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Hello Marta.

We would like to help you with your complaint, but your message doesn’t make a sense. (Looks like a broken website link.) Our system thinks you wrote the message in Vietnamese language, could you please confirm it? Could you please use translator to translate your message to English and submit your complaint again?

Thanks, and sorry for troubles.

Good night. I've been a casinoval customer for over three years. until today only made a withdrawal of 230 euros . now don't process my survey of 180 euros. more than 27 days. first they said I had to wait 12 days, waited and nothing. then they said it was a problem in processing,I waited !more than a week that don't respond in chat,I keep talking and writing alone,no one responds. I think you're trying to keep my money.I don't know what else to do or who to turn to, if you can help me please, thank you. I made so many deposits in three years and then do this to a client.thank you for help

We are trying to contact the casino and get an answer from them why your withdrawal takes so long. Meanwhile please could you tell us in which language was your original message? (we want to fix it) Did you pass through KYC (know your customer - sends your IDs and other documents to the casino to verify you) ?

B

We would like to ask the Casinoval Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

boa noite, o casinoval respondeu me hoje a pedir me os  documentos do banco para fazerem a transferencia.

disseram me que nao teeem mais metodos disponiveis para continauaçao do processamento,pois a ultima vez foi por neteller .

vou aguardar agora que eles façam o deposito na minha conta bancaria  ..entrarei em contacto com voces assim que tenha resposta deles.muito obrigada por a ajuda que me estao a dar .cumprimentos

Olá boa noite ,ainda estou a espera da transferência ...enviei tudo na semana passada mas nem por banco depositaram

Hello Marta.

Our suggestion is to wait a little longer, and we will see if the transfer will be successful. Let us know if you will have any other problems.

Boa tarde Matej...sim irei aguardar , se eu tiver notícias eu depois aviso ..muito obrigada pela vossa ajuda.

Boa noite..até agora ainda não depositaram nada. Cumprimentos

 

 

Hello Marta.

Any news? Did you receive your withdrawal?

Boa noite..não recebi nenhuma transferência ...nem respondem o porquê de tanto tempo..obrigada e continuação de uma boa noite

 

We would like to ask the casino to help Marta to speed up the whole process.

We would like to ask the Casinoval Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Boa tarde..nunca vi um casino igual ...além de não responderem ,nem pagarem ,ficaram com os meus documentos bancários e não fizeram transferência

I tried to contact them one more time.

 

I will extend the timer last time only for three days.

 

Unfortunately, situations like this happen too.

 

Sorry Marta, if they didn't answer we will publish your complaint and lower the rating but that's all that we can do.

Muito obrigada por toda a vossa ajuda em resolver esta situação..cumprimentos

I am very sorry, Marta. We didn't receive any reaction from the casino side.

 

I am afraid that we can't help you.  

 

We will publish this complaint which will have an impact on casino rating. In case that casino decides to improve the rating in the future, they will need to solve your complaint.  

 

We would recommend you to contact the licensing authority. However, I am not sure if they ever reply.

 

Because the casino never responds to this complaint, we are closing this complaint as "unresolved".