Michael from Germany won €300, but the casino accused him of breaching their T&Cs. Only half of his deposit was returned.
Nordicasino - Player was accused of breaching the T&Cs.
Black points: 165
Amount: €700
Nordicasino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Nordicasino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hi there
I deposited € 400 there and won € 300.
The profit was canceled because I wagered over 30% of the deposit amount on roulette.
Well, I've never heard or read about it before.
Now I wanted to withdraw the 400 deposit.
But only get half back.
Why?? No idea.
Just steer clear of this casino
I am also very dissatisfied with the chat. They always want to call right away and then they hardly speak German.
Emails are not answered by support.
Money is gone.
Automatic translation:
Public
Public
4 years ago
Hello Michael.
I believe that casino accused you of breaching this rule:
Placing total bets equal to or greater than 30% of the value of the deposit currently in play is prohibited.
Based on our Fair Gambling Codex, we consider enforcing such a rule while playing with real money as predatory. Unfortunately, casinos can put lots of predatory rules like this into their T&Cs, and especially those under the Curacao licensing authority. There is a small chance that they will pay you your winnings, but we can at least ask them why only half of your deposit was refunded. What did they write to you?
Public
Public
4 years ago
Translation
You always refer to the terms and conditions.
Edited
Automatic translation:
Public
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4 years ago
Hello Michael.
I am referring to the terms and conditions because that will be the first thing what casino do when they reply. (if they reply)
Terms and conditions are like a contract - when you decide to create an account, you agreed with them.
Based on how you described your situation casino has the right to void the winnings but should return the total deposit not only the half.
