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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Because of all the written explanations above and no further reaction from th... 4 years ago
Unfortunatelly we don't have any other option as to close this complaint as "... 4 years ago
Player informed us via email that all his withdrawals were successful and we ... 4 years ago
Player informed us via email that all his withdrawals were successful and we ... 4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
Since we haven’t received any response from the casino regarding the issue, w... 4 years ago
Unfortunatelly, I don't know how we could help more in this case. We have no ... 4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
Darren, you can try to complain here: https://www.acma.gov.au/protect-yoursel... 4 years ago
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