HomeComplaintsJoy126 Casino - The player complains about bad customer support.

Joy126 Casino - The player complains about bad customer support.

Amount: 220 $

Joy126 Casino
Safety Index:High
Submitted: 03 Jan 2020 | Case closed : 26 Jan 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Jia from Singapore had some troubles with a customer support operator.

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4 years ago

The agent went ignoring messages. 

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4 years ago

Hello Jia.

We are very sorry that you had a bad experience in this casino. In the complaint, you entered the amount of 220SGD. Do you have some other problem except that the casino has very bad customer support? 

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4 years ago

Dear Jia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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