Lucky Creek Casino - Player is complaining about withdrawal times and withdrawal policy.

This place should be investigated and shut down. I 've requested BTC withdrawals twice   each time it is a trip down bullshit lane.. It takes over two to three weeks, then they finally email you 2 weeks later to ask for documents, which they already have from last w/d which I sent in again anyway, then they reversed it because I exceeded the 48-hour limit??? Now I have to re request the withdrawal. You get ZERO acknowledgement of the request via email, and then get BS answers via chat. Im still waiting on my last withdraw request. I will NEVER play here again. God help uou if you win a jackpot. I can only imagine the crap theyll throw at you to not pay out. Criminals. I'll stick with Ignition Casino, they pay when they say they will and its ALWAYS within 48 hours with no BS.

Hello Joel.

Thank you for submitting your complaint. We are very sorry to hear about your troubles. Was this your first withdrawal at this casino? Sometimes, casinos do random checks. They randomly choose somebody and run a deep investigation, and this also involves sending all the documents again. It shouldn’t happen regularly, though. Please get back to us and we will try to investigate the issue.

Dear Joel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.