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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear Viviana.They showed us a very solid proof that you are part of organised... 4 years ago
Because of all what we wrote above, we decided to close this complaint as "un... 4 years ago
Thanks for the feedback in your another complaint. Because of all above + you... 4 years ago
Thanks for the feedback.But actually that is where we are different from othe... 4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
I am very sorry Jaqun, the casino failed to respond and we have no other opti... 4 years ago
 Dear phenne91,Thank you for using the Casino Guru complaint resolution ... 4 years ago
We are rejecting this complaint because it is related to sports betting.  4 years ago
 Dear Alicia,Thank you for using the Casino Guru complaint resolution ce... 4 years ago
Dear Mex,Thank you for using the Casino Guru complaint resolution center. We ... 4 years ago
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