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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
I am very sorry, Joel, but the casino is non-responsive.We have no other opti... 3 years ago
As I wrote before, the evidence what you sent us are not sufficient. Maybe a ... 3 years ago
Thanks for the update.We are closing the complaint as "solved."If Emma is unh... 3 years ago
In this interesting case, we are missing key proofs from Moses. The casi... 3 years ago
Because of what we wrote above, we decided to reject this complaint. 3 years ago
Because of what we wrote above, we decided to reject this complaint. 3 years ago
Hello Rebecca.Unfortunately, the casino (and even the new contact) is non-res... 3 years ago
After the player request, we are closing the case.We are very sorry for the t... 3 years ago
I am very sorry, Melissa. Vegas Rush Casino is non-responsive.We will close y... 3 years ago
We decided to close this complaint as unresolved with classification: "Agains... 3 years ago
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