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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
As we wrote before, in this case, the casino compensated the player with the ... 4 years ago
In this case the casino proved, that jonw clearly breached the casino T&C... 4 years ago
I am very sorry, Graeme; they are non-responsive.I completely understand you.... 4 years ago
Because Eiresse was unable to provide us with the required information, and b... 4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
Because DonPickles didn't respond and because we explained what happened abov... 4 years ago
Since we haven’t received any response from the casino regarding the issue, w... 4 years ago
Since we haven’t received any response from the casino regarding the issue, w... 4 years ago
Dear Nazli,Thank you for using the Casino Guru complaint resolution center. W... 4 years ago
Since Dylan didn't answer and based on what we wrote before, we are rejecting... 4 years ago
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