Maria from Spain has a problem with closing her account.
SpinUp Casino - Player has a problem with closing his account.
Black points: 199
Amount: ??
SpinUp Casino
Safety Index:Very lowSafety Index
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1.7
SpinUp Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Justified complaint
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
I want to close my account and there's no way. It's like a cult
Automatic translation:
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4 years ago
Hello Maria.
We are very sorry to hear about your troubles. Did you contact the casino? What did they reply to you?
We will contact the casino immediately and ask them to assist you.
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4 years ago
Translation
I have sent them as 20 emails and there is no way
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Automatic translation:
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4 years ago
Translation
Hello Maria,
First, I apologize for this bad experience. To close your account, simply write to the online support service, and they will tell you how to do it.
Have a great day,
Isaac
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Automatic translation:
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4 years ago
Hello, Spin Up Casino representatives.
It looks Maria already tried this. Could you please make sure that her account will be closed ASAP?
Thanks.
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4 years ago
Hello,
An email was sent to technical support, indicating to close the player account.
Also, I contacted Maria in order to hear about the bad experience, and make sure this does not happen again.
Thanks.
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4 years ago
Thanks for quick reaction.
Maria, could you please confirm that your account is now closed?
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4 years ago
Translation
Good afternoon
I just checked and the account is still open
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Automatic translation:
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4 years ago
Dear Maria,
Please send an email to: support@spinupcasino.com, indicating your player account details, asking to close your account.
Thank you
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4 years ago
Spin Up Casino: Maria already tried that, but it is not working well. Please fix it and keep an eye on closing her account.
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4 years ago
SpinUp Casino representatives, could you please arrange the closing of Maria's account. It cannot be so hard.
