GoodWin Casino - Player’s account has been closed.

Good afternoon!
They blocked my account, although I lost 45,000 rubles there. They accused me of transfusions. Although I did not, I just lost my money. I do not recommend this casino. And if you win, you won’t give away your money.

Dear Rasul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be? When exactly your account has been closed? Was it during the KYC verification process? Could you forward any relevant communication between you and the casino to petronela.k@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Petronela

Thank you for accepting my complaint about the Goodwin casino.

I registered two or three weeks ago

Knowing I went with I can’t win the casino but I went to try my luck.

I have a creed on my first attempt to go all in. If I win, I quit, I don’t bet anymore. I put it on Live roulette, it seems like I lost it on black, then a few days later I made a deposit of 30,000 (at first it was 15,000), then I decided to play it and lost exactly the same story.

After that, a week later I went in again, wanted to play, but couldn’t log into my account, for a long time I don’t think I wrote in those support, and they said that I transfer money from one account to another (they accused me and didn’t listen to me anymore) Here's a story

I do not recommend Goodwin casino small greedy casino

Thank you very much Rasul for providing all the necessary information. I will transfer now your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Rasul.

I want to ask, the third time you tried to play but was unable to log in, did you still had some money left on your account? Which deposit method did you use?

I could not go a week ago, then I wrote to them in tech support

I didn’t have money on my account I wanted to win back everything but it didn’t work, if such accusations are in my direction I would like to return my money back

I replenished with a qiwi wallet, since it is verified with me

I am afraid that you cannot force them to reopen your account.  

Let me explain:

Each casino has a right to choose customers. It's not their obligation to accept everybody. So in case, they have any kind of suspicion they may decide to close the account of any player like they want. They need to of course refund the balance left on the account. In your case, your account was empty, so they just restricted you the access. There is nothing that we can do with that, and they have the right to limit you the access. I am very sorry for bad news for you, but you can find another casino where you can try your luck.

Put this casino in the end so everyone knows what nits they are

and didn’t go at all

away from sin

Again, we are sorry about your hurt feelings, but they have a full right to close your account.

The same thing may happen in any other casino so you should not blame them.

Because the case is pretty clear here, we closing this complaint as "rejected."