Aлексей from Ukraine is waiting for his withdrawal for more than two weeks.
HITLOTO Casino - Player has a problem with his withdrawal.
Black points: 100
Amount: 1,950 ₴
HITLOTO Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
I don’t withdraw money for half a month; my estimate of the casino is 1 out of 10, one for being able to ride on the ears
Automatic translation:
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4 years ago
Hello Aлексей.
We are very sorry to hear about your troubles. Did you pass through a KYC (know your customer) procedure? Did you contact the casino? What did they write to you?
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4 years ago
Translation
they write that they are very busy and they don’t care about me for 45 days
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4 years ago
That's a weird answer. Well, let's ask them why it takes so long. We are very sorry for your negative experience.
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4 years ago
We would like to ask the HITLOTO Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
Translation
this is a shack and the casino has the same status 1 out of 10 money they will not pay 100%
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4 years ago
Translation
Well ? they no longer chat with me; I remind you that 3 months do not withdraw money. The casino is very bad
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4 years ago
I am sorry that we let you wait. Currently, more players have the same troubles with this casino. We are trying to get some answers from the casino, but for now, they are non-responsive. Please be patient, in the past, they were communicating well, and I hope all these troubles are just temporary.
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4 years ago
I am very sorry to tell you that we can only publish the complaint and lower the rating for this casino (what we already did)
When the player disagrees with our decision, or we decide that player complaint is justified, but casino decide not to pay to the player we recommend player to seek help by contacting licensing authority and refer to the complaint (licensing authorities taking care of complaints only in case that player already tried to solve the complaint with casino and this process was unsuccessful)
However, in this case, casino HitLoto operates without a license, so there is no licensing authority which you may contact. Unfortunately, all that we can do is to warn other players not to deposit in this casino.
We are very sorry about this situation.
