HomeComplaintsApollo Slots Casino - Player is complaining about casino bonus policy.

Apollo Slots Casino - Player is complaining about casino bonus policy.

Amount: R7,000

Apollo Slots Casino
Safety Index:Below average
Submitted: 02 Jan 2020 | Case closed : 06 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Lizelle from South Africa is complaining about the casino’s bonus policy. It looks like she is unable to withdraw her winnings because she didn’t qualify for the bonus.

Public
Public
4 years ago

I'm disgusted I made deposits you just refuse to to pay out 7000 so cruel and the excuse is pathetic sis man I played one bonus and that was with a deposit iv made plenty deposits . So telling me I dont qualify because  i played a few bonuses never once withdrawing. . If you carry on like this your gonna be bank rupt the more complaints about you the faster you get taken down . Dash peoples hope like that.

Public
Public
4 years ago

Hello Lizelle.

We are deeply sorry that you had a problem with this casino. Could you please tell us more about what happened? Which bonus did you take? What exactly did the casino write to you?

Public
Public
4 years ago

Dear Lizelle,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

They said iv taken alot of bonuses in the past that I needed to make a deposit but like I said iv made deposits and on that win i had made a deposit

Edited
Public
Public
4 years ago

Hello Lizelle, we understand how you feel, and we are so sorry about that, but we need more data from your side. Could you please send us what exactly casino wrote to you? Do you still remember which bonus did you take? If you still can access your account could you please send us your game/bonus history?

Truth Always Wins, but we need solid proofs to build a strong case.

Public
Public
4 years ago

I am extending the timer for another seven days. Lizelle, please answer my questions.

Edited by a Casino Guru admin
Public
Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news