Lizelle from South Africa is complaining about the casino’s bonus policy. It looks like she is unable to withdraw her winnings because she didn’t qualify for the bonus.
I'm disgusted I made deposits you just refuse to to pay out 7000 so cruel and the excuse is pathetic sis man I played one bonus and that was with a deposit iv made plenty deposits . So telling me I dont qualify because i played a few bonuses never once withdrawing. . If you carry on like this your gonna be bank rupt the more complaints about you the faster you get taken down . Dash peoples hope like that.
Hello Lizelle.
We are deeply sorry that you had a problem with this casino. Could you please tell us more about what happened? Which bonus did you take? What exactly did the casino write to you?
Dear Lizelle,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
They said iv taken alot of bonuses in the past that I needed to make a deposit but like I said iv made deposits and on that win i had made a deposit
Hello Lizelle, we understand how you feel, and we are so sorry about that, but we need more data from your side. Could you please send us what exactly casino wrote to you? Do you still remember which bonus did you take? If you still can access your account could you please send us your game/bonus history?
Truth Always Wins, but we need solid proofs to build a strong case.