HomeComplaintsApollo Slots Casino - Player is complaining about casino bonus policy.

Apollo Slots Casino - Player is complaining about casino bonus policy.

Amount: R7,000

Apollo Slots Casino
Safety Index:Below average
Submitted: 02 Jan 2020 | Case closed : 06 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Lizelle from South Africa is complaining about the casino’s bonus policy. It looks like she is unable to withdraw her winnings because she didn’t qualify for the bonus.

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4 years ago

I'm disgusted I made deposits you just refuse to to pay out 7000 so cruel and the excuse is pathetic sis man I played one bonus and that was with a deposit iv made plenty deposits . So telling me I dont qualify because  i played a few bonuses never once withdrawing. . If you carry on like this your gonna be bank rupt the more complaints about you the faster you get taken down . Dash peoples hope like that.

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4 years ago

Hello Lizelle.

We are deeply sorry that you had a problem with this casino. Could you please tell us more about what happened? Which bonus did you take? What exactly did the casino write to you?

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4 years ago

Dear Lizelle,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

They said iv taken alot of bonuses in the past that I needed to make a deposit but like I said iv made deposits and on that win i had made a deposit

Edited
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4 years ago

Hello Lizelle, we understand how you feel, and we are so sorry about that, but we need more data from your side. Could you please send us what exactly casino wrote to you? Do you still remember which bonus did you take? If you still can access your account could you please send us your game/bonus history?

Truth Always Wins, but we need solid proofs to build a strong case.

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4 years ago

I am extending the timer for another seven days. Lizelle, please answer my questions.

Edited by a Casino Guru admin
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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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