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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Unfortunately, all regulators are swamped with complaints, so they reply only... 2 years ago
No, the casino or regulator shouldn't ignore you because you contacted them v... 2 years ago
Dear erikglaeser1,Thank you for using the Casino Guru complaint resolution ce... 2 years ago
Because of the above, I am closing this complaint as unresolved with the stat... 2 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 2 years ago
Dear foofoobarken.I understand your feelings. However, the casino is the deci... 2 years ago
Because of all written above, we are closing this complaint as rejected. 2 years ago
We are closing this complaint as rejected because we have only player "word" ... 2 years ago
So if a new supermarket opens in your neighbourhood and puts a big poster on ... 2 years ago
Thank you for confirmation.Now I will close this complaint as unresolved with... 2 years ago
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