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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear Janet.I warned you about using dirty words, and you did it again. So sor... 1 year ago
Thank you very much, kunka, for the confirmation.I am closing this complaint ... 1 year ago
Take it from the better side. At least you didn't deposit there. It is better... 1 year ago
Hello neiliyoo.I am sorry, but it looks like the casino is non-responsive. In... 1 year ago
Dear bim900129,Thank you for using the Casino Guru complaint resolution cente... 1 year ago
Dear Ahmed,Thank you for using the Casino Guru complaint resolution center. W... 1 year ago
Thank you for the confirmation.I am closing the complaint as resolved in our ... 2 years ago
Dear Thomas.Maybe you are now in a different location/country for which the c... 2 years ago
Dear c8819,Thank you for using the Casino Guru complaint resolution center. W... 2 years ago
Unfortunately, all regulators are swamped with complaints, so they reply only... 2 years ago
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