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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear Ramona.Thanks for your kind words. I am glad to hear that your issue got... 1 year ago
We are rejecting this case because it is evident that the player made a mista... 1 year ago
Dear Mona,Thank you for using the Casino Guru complaint resolution center. We... 1 year ago
Because it is evident that the casino is not a real casino and using a system... 1 year ago
Hello huikkonenmika.I am taking over your complaint because my colleague Toma... 1 year ago
Hello Victoria.I am taking over your complaint because my colleague Tomas is ... 1 year ago
Dear BlackLabel Casino and dear Florjan.We decided to close the complaint as ... 1 year ago
Thanks Olle.Dear yavuz,Thank you for using the Casino Guru complaint resoluti... 1 year ago
Because of all written above, I am closing this complaint as unresolved. 1 year ago
I appreciate your understanding, Andrew.If you look into the case from their ... 1 year ago
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