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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear Rocky_210690,Thank you for using the Casino Guru complaint resolution ce... 2 years ago
Dear Foofoobarken,Thank you for using the Casino Guru complaint resolution ce... 2 years ago
Dear liverpool4life83.Unfortunately, the casino is non-responsive. In this si... 2 years ago
Because Wojciech didn't react and the casino sent us proof that the MGA ruled... 2 years ago
Because of all written above, we are closing this complaint as rejected. 2 years ago
Dear Moustick31.Unfortunately, the casino is non-responsive. Because this cas... 2 years ago
Hello Joseph.Based on your last message, the casino appears to keep its promi... 2 years ago
Amazing news Chantal,I wish you good luck, and I am closing the complaint as ... 2 years ago
Because Gansitto95 didn't respond in the given time frame, we are forced to r... 2 years ago
Because Ozzy didn't respond in the given time frame, we are forced to reject ... 2 years ago
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