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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear ramazimi,Thank you for using the Casino Guru complaint resolution center... 1 year ago
Thank you very much for the reply. I am sorry, Igor, but we must reject your ... 1 year ago
Dear Wennertom.We know from your identical case against a different casino th... 1 year ago
Dear anastaze,Thank you for using the Casino Guru complaint resolution center... 1 year ago
Unfortunatelly, we must reject this case.We are sorry, Florinela, that we wer... 1 year ago
Dear Opsu,Thank you for using the Casino Guru complaint resolution center. We... 1 year ago
Dear René,Thank you for using the Casino Guru complaint resolution center. We... 1 year ago
Dear Thomas (wennertom),Thank you for using the Casino Guru complaint resolut... 1 year ago
Dear Людмил.Unfortunatelly the casino didn't respond in the given time frame.... 1 year ago
Hello Chris.Unfortunatelly the casino is non-responsive to our messages. Beca... 1 year ago
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