888 Casino - The player struggles to get his refund.

Back In december I deposited €300 and then they immediately closed my account. They said to get my money back I needed to send my id, bank statement and images of my card which I did. Then they said they're only going to give me my money back if I go to the bank and pay for them to notarise my documents which will end up costing more than my deposit. They have stolen my money and won't give it back.

Hello lukes34cy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino. Please allow me to ask you a few more question before we would move forward.

Did the casino explain the reason behind closing your account? Was it your only deposit into the casino? What payment method did you use to deposit? Isn't it possible to receive your refund through a different method which woulndn't cost you money?

Looking forward to your answer.

Regards,

Nick

They gave no reason why other than it says in their terms they could. Yes it was my only deposit and I used my debit card. They've said there is no other way to get my money back other than to pay more to get my documents notarised. They could very easily send me my money right now but they're thieves and criminals.

Thank you lukes34cy for all the information. I will now forward your complaint to my colleague Matej who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello lukes34cy.

I am sorry to hear about your troubles.

If the casino closed your account right after the deposit, it most likely means that you or your payment method were flagged, and the casino believes you are a fraud.

If they asked you to notarize your documents, there must be a very strong suspicion.

I would like to invite the casino representative into the case:

Could you please explain what happened?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi  lukes34cy.,

We apologize for the late reply,

We can confirm the verification process was concluded and any potential restrictions were removed and you can access your account and funds at any time,

Please check you email address for more details ,

If you have any question or need any help with this or any other query, you can always contact us at support@888sport.com,

Regards,

888casino team

Dear lukes34cy.

Could you please confirm that your account has been unblocked? Can we close this case?

Because we didn't receive any response from lukes34cy, we believe his account is unblocked and consider this complaint as solved.

Lukes34cy can reopen this complaint anytime if there is still some issue to solve.