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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Unfortunately, we’re forced to reject this case because the player hasn’t res... 2 years ago
Dear kishor000,Thank you for using the Casino Guru complaint resolution cente... 2 years ago
Dear Rubato,Thank you for using the Casino Guru complaint resolution center. ... 2 years ago
Dear Marcoed,Thank you for using the Casino Guru complaint resolution center.... 2 years ago
Dear samuelang,We are extending the timer by 7 days. Please, be aware that in... 2 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 2 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 2 years ago
After considering all facts, I am closing this complaint as unresolved with c... 2 years ago
I am afraid that in this case, there is no way how we can help CHANUMOLU5952.... 2 years ago
Because we didn't receive any response from lukes34cy, we believe his account... 2 years ago
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