ZigZagSport Casino - Player’s withdrawal has been delayed.

Hi I await from 8 September 2021 196 € from zigzag sport

I would like to be helped,

thank you and greetings.

Dear bad669,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but nine months is a long time indeed.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, with Skrill.

It is still pending in the account itself and every time they say they will process it, I tried to tell them to send it every 2 months or so

Thank you very much, bad669, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello bad669,

I looked at your complaint and will do my best to help you. I would like to invite ZigZagSport Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi, I am awaiting a withdrawal from September and they simply say - every time I contacted them - to wait, but by now I would say that I have waited long enough, almost a year now.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I don't know, have you tried to write to him? It is absurd to wait for a withdrawal for more than a year. As for me, they are legalized thieves. And the stars of this casino should be 0. As I also sent selfies with nearby chat and passport at the time.

But what are we talking about, we are at the comedians ..

And all this for around € 200.

Surely this casino is on the verge of bankruptcy if it can't afford such a payout, I'd say stay away

Dear bad669.

I understand your feelings. Giving a casino 7 + 7 days for an answer is a standard procedure, so please be patient.

And if this fails, we will help you submit a complaint directly to the casino's regulator.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear bad669,

It looks like the casino is non-responsive.

Do you want to submit your complaint to the regulator? I will help you with that.

Yes alright thanks, at this point let's do it, sure. What should I do?

Dear bad669,

For several days I have been trying to get info about which Curacao license ZigZagSport owns (if any). Unfortunately, their support is ignoring me, and information is missing from their website too.

So please allow me to continue - when I get the info, I will tell you how to complain.

Dear bad669.

It should be this one.

Please write an email to: complaints@gaminglicences.com

The email should contain:

1) Your personal information:

name and surname

your country of residence

your age

2) Complaint body must include:

casino name + URL + license (N.V. 8048/JAZ)

your login (username) and email in an online casino (with which you had registered the account)

describe what has happened (including the sum of money you are challenging) + link to this complaint + attach a screenshot that you sent to us.

Let me know when you submit a complaint.

I saw that they canceled the pending withdrawal, now I have tried to do it again and I see that I can only in cryptocurrencies

Let's see if it arrives within 3-4 days and then if it doesn't, I'll send a complaint to the gaming license and let you know

OK, that seems to be reasonable. Let me know when you will have any updates regarding your case.

Dear bad669,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.