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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear Conkyr.Thank you for your confirmation.As I wrote before, we are closing... 2 years ago
I warned you RajuK.The case is rejected because of the reasons I explained ab... 2 years ago
Thank you 2caind. I am happy that we have helped you.Because the casino made ... 2 years ago
Dear thertz961.Thank you for the update.I now close this complaint as unresol... 2 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 2 years ago
I am sorry, henriques88, but there is nothing to do in this case.Because of t... 2 years ago
Because michaelhermanns14 didn't respond and for the reasons described above,... 2 years ago
I am very sorry, Mario, but if you do not fill the complaint to the regulator... 2 years ago
Dear Tabon,Thank you for using the Casino Guru complaint resolution center. W... 2 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 2 years ago
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