King Billy Casino (Curacao) - Player's winnings have been capped.

Hi,

I am from India, I made my account on King Billy by July, 9,2022 under 30 spin bonus, where I got $45 with 30x wagering. After completion of wagering they deducted all balance and given $150 in my account. But that time i was not having usd withdrawal payment option so i continue play with my main balance. Later my balance reached $570.00, I talked with many customer support they told me now you are welcome to withdrawal but first you have to deposit minimum amount and need to weger 3 times and after that you have to upload document for account verification.

Same I did I have deposited INR 500 and Wegered 3 times later I uploaded my all document for account verification which got approved but they told me you can not withdraw money in INR since you earned money from USD also I have requested withdrawal of $50.00 in dogecoin which got rejected by mentioning crypto withdrawal is not available for your account. As per customer support they told me to deposit minimum amount via skrill and no need to weger simply message us and we will set up skeill in your account and later you may withdraw.

After all this I started play again on July 11 and my balance reached $3100 where I lost some balance and on July 12th my balance was $1891.00 and also I was having akrill account with me but when I contact customer support I connected with a guy Joe who is very much rude like I did something wrong with him and he is taking rahenge.

I get to know this is happening because I earned this much but he deducted my all balance and again my balance went to $150.00 which is very big cheating also he said this under our t&c. He also mention do what you want he don't care anything.

I am Indian gambling is not legal in India.

We all aware about that.

But this is not about money this all about trus in a single minut that huye broke my all trust.

I have debt of 12 lacs INR but I thought bi I can bring my life again on track also I thought I will buy a byke and will use king Billy steaker on that but in a single minut my all trust, dream got broken.

Really what I can do if any casino will say I will not give your money do what what you want.

We can't do anything.

Moreover I don't have anything to say my be suside will be my final dream of my life.

Thanku so much

Dear RajuK,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which bonus you activated? If possible, please post here a link to the bonus offer you redeemed.

Have you made any successful withdrawals before? Do I understand correctly that you currently have $150 in your casino account?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

I have activated bonus of 30 free spin on registration, link: https://lp.kingbillycasino.com/enter-site-ndfs-en/?btag=a_457b_1324c_ .

From that bonus i have earned $45+ .where i have completed my wagering on 39x and later my balance was cut as per bonus rules. Than i spoke with many representative they asked me to wager 3X in INR to eligible for cash out. I have done the same and my INR balance zero. Later i spoke with one representative Jenifer she said now you are welcome to cash out but your winning in USD so you can not cash out in any other currency that time my balance was $571 but in night it was $3100+ and when i spoke in next day with representative Joe he saw my balance is $1891. He simply cut my all balance into $150.00 and said he don't care anything it is the rule. My concern is how same rule he can apply multiple time and again asking me to deposit and wager 3x. it means only i have to deposit can't withdraw. Currently my balance is 0 and i am struggling to get my actual winning $1891.

please do needful.

Thank you very much for your reply, RajuK. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

They have deleted my all conversation and saying today is the first conversation doing on king Billy but no problem I have received all copies of conversation on my email which I am sending to Kristina.

hi

You forwarded this message on Mon 7/18/2022 10:50 PM

BB

Billy Jr. from King Billy

To:

m***1@hotmail.com

Mon 7/11/2022 5:34 PM

Help Jennifer understand how they’re doing:

 Rate your conversation

  Reply in our Messenger

You may need to sign in to King Billy again.

You can also reply directly to this email.

On Mon, Jul 11, 2022 at 05:27 PM, "Jennifer" <jennifer@king-billy.intercom-mail.eu> wrote:

My pleasure! Have a nice day! Bye-bye!

On Mon, Jul 11, 2022 at 05:26 PM, "Raju K***" <m***1@hotmail.com> wrote:

Thank you so much. Bye

On Mon, Jul 11, 2022 at 05:26 PM, "Jennifer" <jennifer@king-billy.intercom-mail.eu> wrote:

Thank you!

On Mon, Jul 11, 2022 at 05:25 PM, "Raju K***" <m***1@hotmail.com> wrote:

i will not break any rules

On Mon, Jul 11, 2022 at 05:25 PM, "Jennifer" <jennifer@king-billy.intercom-mail.eu> wrote:

Please, be sure that we do not close the account if it does not break the rules mentioned in our Terms and Conditions.

On Mon, Jul 11, 2022 at 05:21 PM, "Raju K***" <m***1@hotmail.com> wrote:

yes

No I just fear after reading some review

they will not give money like that

after deposit they will close account

that kind of review making me in fear

I already lost so much money in online casino

Please don't do anything with me like that

On Mon, Jul 11, 2022 at 05:21 PM, "Jennifer" <jennifer@king-billy.intercom-mail.eu> wrote:

As I can see, the documents you have added for the verification were approved.

On Mon, Jul 11, 2022 at 05:19 PM, "Raju K***" <m***1@hotmail.com> wrote:

ok

one more thing now there is no time frame to withdraw and also there is no problem with my account anytime I can deposit plawithdraw

Right?

On Mon, Jul 11, 2022 at 05:19 PM, "Jennifer" <jennifer@king-billy.intercom-mail.eu> wrote:

To withdraw via Skrill you need to make a minimum deposit via this method.

On Mon, Jul 11, 2022 at 05:19 PM, "Raju K***" <m***1@hotmail.com> wrote:

skrill option is not working or not popped up

On Mon, Jul 11, 2022 at 05:17 PM, "Jennifer" <jennifer@king-billy.intercom-mail.eu> wrote:

You are welcome to withdraw via one of these cashout methods: Skrill, Neteller, EcoPayZ, Bank Transfer (International).

On Mon, Jul 11, 2022 at 05:16 PM, "Raju K***" <m***1@hotmail.com> wrote:

ok

On Mon, Jul 11, 2022 at 05:16 PM, "Jennifer" <jennifer@king-billy.intercom-mail.eu> wrote:

Please, give me up to 3 minutes to check your request :)

On Mon, Jul 11, 2022 at 05:15 PM, "Raju K***" <m***1@hotmail.com> wrote:

My withdrawal got cancill

stating crypto withdrawal is not available for you

On Mon, Jul 11, 2022 at 05:15 PM, "Jennifer" <jennifer@king-billy.intercom-mail.eu> wrote:

Hello! Thank you for contacting King Billy Support Department. How may I help you?

On Mon, Jul 11, 2022 at 05:15 PM, "Billy Jr." <operator@king-billy.intercom-mail.eu> wrote:

You’ll get replies here and in your email:

✉️ m***1@hotmail.com

Our usual reply time

🕒 A few minutes

On Mon, Jul 11, 2022 at 05:15 PM, "Raju K***" <m***1@hotmail.com> wrote:

hi

Please have a look into the above conversation same they did with me what the fear I had

RajuK, could you please post here (or forward to kristina.s@casino.guru) your bonus history and deposit history?

I already shared my bonus details.

Thanks

I am sorry, RajuK, but I haven't found any deposit and bonus history in your emails. Could you please forward it again? You should be able to find both in your player's account. Thank you in advance.

Hi, Actually I forgot my winning it was really huge that is why they cheated It was a big cheat of life. But the thing is bonus and deposit both are showing in my account. That guys whom I spoke last time in chat hi deducted my balance and said he don't care anything. That time only i get to know this big scam happened with me. Attaching bonus details and also the INR deposit and weger details as per customer associate.As per website i was VIP player while they deducted my balance which i earned after bonus deduction.Thank you

See on 10th July only I was able to withdraw my winning I just checked for withdraw bhut they rejected my withdraw stating Crypto withy is not available for you than i reached my balance $1871 which they deducted again. I already lost my job because I given so much time in these 3 days to earn this balance. Big cheat happen with can't I trust on these website if we want we can play only for enjoyment but not with real because if we win big they will not give money.

Thank you very much RajuK for your cooperation. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

As per Mates my winning got reduced but it reduced twice.

1. I got 30 free spin

2. Completed wagering.

3. My balance got reduced

4. Again I earned with that reduced balance

5. Later that is manually reduced

So, In step 5 they did cheating that is why they reduced my balance which is auto reduced after completing wagering.

Thank you

Hello RajuK.

I am sorry to hear about your troubles.

To be able to help you, I need access to your game log.

I would like to invite the casino representative into the case:

Please can you send me RajuK's game log and explain what happened that his winnings were cut twice?

I need the required information from the casino representative.

Please do not share your password with anybody.

Dear RajuK,

Thank you for your feedback about King Billy Casino!

We are sorry for the current situation and apologize for the inconvenience!

We would like to point out, that you won $1891.00 from the no deposit bonus, and based on our T&C the casino has the right to deduct the balance up to the specified maximum sum ($150).

2.1 The maximum win restriction persists after the completion of the wagering requirement. The maximum sum that a player can cashout from a no-dep bonus is EUR 50 / USD 50 / NOK 500 / AUD 50 / CAD 50 / NZD 50 / YEN 5000 / INR 2500 / ZAR 250. Unless otherwise stated.

Dear RajuK and King Billy Casino representative.

The purpose of no deposit bonuses is to introduce the casino to the player and let him try the games and vibe of the casino. Sure, winning something with no deposit bonus is possible, but these winnings are always limited. 

In this case: 

To cash out from the no deposit bonus, the deposit is required. 

Because RajuK didn't make the deposit after the casino cut the balance the first time, he didn't meet the condition for withdrawal. When the casino cutted the balance it doesn't mean that this money was real money. Because RajuK didn't make a deposit after the deduction, and he played with the balance; the casino had right to cut his winnings again.

I am sorry RajuK, but no deposit bonuses has some rules which you need to follow.

I know they are cheater and I deposited in INR.

Leave it.

I am already in frustration no need to play on these kind of cheating company first they said you are welcome to withdraw when my balance was $591 but once I reach $1891 they got remember thair right.

No problem enjoy with my money.

Thank you so much Casino Guru for your assistance.

And very best of luck for this cheating company King Billy requesting you to please close my account no longer needed.

Thanks again

Dear RajuK,

You are welcome to show us proof that our casino cheated you.

Let me write some facts:

Did you receive the no deposit bonus for registration? - yes

Did you win? - yes

Were you able to withdraw the maximum allowed sum (150$)? - yes

How? - deposit in USD, not in INR. It is not possible to convert the USD balance to INR.

We believe it was just a misunderstanding, we were not trying to deceive you in any way 

The King Billy Team

Dear RajuK,

I am truly sorry that you feel it that way. As I explained, after the first cap of the balance, you didn't make a deposit required for withdrawal. Therefore, we believe that the casino had a right to cap your balance again.

There are rules which you need to follow. If you deposited after the first cap of your balance, we would be standing on your side.

Because of that, we must reject your complaint.

Yes I have deposited as per discuss with their representative. They only asked me to deposit in INR for withdraw this amount also they asked me to weger 3 times of your deposit which I done thereafter my balance got zero in INR later their representative said you are always welcome to play in USD if your balance got zero in INR.

after that i again started playing in USD also I have got one more bonus of 200 spin by reaching Barron level.

Than they got shocked why m warning continues and they deducted my balance later I made that $150 balance zero because of their cheating and my frustration.

But in this term they are lying I have deposited after 1st deduction and that as per their request.

Also I have received email like congratulations for reaching Barron level and now you will be one of our VIP player.

And later they did these things with their VIP player.

I was not playing for money that i was playing because I wanted to play and games was very nice.

Dear RajuK.

you wrote:

But that time i was not having usd withdrawal payment option so i continue play with my main balance. Later my balance reached $570.00, I talked with many customer support they told me now you are welcome to withdrawal but first you have to deposit minimum amount and need to weger 3 times and after that you have to upload document for account verification.

Same I did I have deposited INR 500 and Wegered 3 times later I uploaded my all document for account verification which got approved but they told me you can not withdraw money in INR since you earned money from USD also I have requested withdrawal of $50.00 in dogecoin which got rejected by mentioning crypto withdrawal is not available for your account. As per customer support they told me to deposit minimum amount via skrill and no need to weger simply message us and we will set up skeill in your account and later you may withdraw.

After all this I started play again on July 11 and my balance reached $3100 where I lost some balance and on July 12th my balance was $1891.00

From this is clear that at the moment when you should make a deposit and withdraw your winnings you decided to continue playing. Because of that, the casino has the right to cap your winnings again.

*************

They have righ to take my money

And they have all rights and for me they have only banana.

They are cheater and no need of this muchh long conversation if you are saying they are only correct lots of casino are there in the online platform.

But only you should agree they are cheater nothing I was expected from your side out of this.

They did cheating and you are supporting them like they are good.

If your country given anything to Any country that is gift no matter what they are doing with that.

As per casino they given me $150 where I full fill all there needs and T&C than that is my money no matter I will loose that amount or withdraw.

How come thay will take back if I became rich with that amount.

I will buy my own domain will explain others what they did.

Don't support cheaters if you can't do anything.

For a small amount they are doing this much cheating and you also supporting them.

That is why they said on conversation they don't care.

But now I decided I will publish this issue with other.

O was having trust on Casino Guru that is why came here.

But now I think you guys also have contract to give best review for them.

They did cheat with me.

And you should agree with it.

I m hardworking guy I will recover my losses what I did because of this winning.

Thank you so much

Dear RajuK,

First of all, we didn't take your money, we gave you the no deposit bonus and you won $150.

Secondly, you played with $150 and lost.

We would have found a solution for a successful withdrawal if you had not lost your winnings.

All you had to do was deposit in USD, not INR because your winnings were in USD.

We were not trying to deceive you in any way.

The King Billy Team

Your representative only asked me to deposit in INR for withdraw money.

Don't make me fool you guys are cheater and you have to accept that.

Why you deducted twice.

Sending msg only for deposit this deposit that have you sent any msg before deducting my account twice.

I was connected to your support for help and he deducted my ammount in between the conversation.

How come a associat can deduct my balance this is responsibility of financial team nor associate.

Once I earned you taken back why don't you credited back once I loose.

Because you guys have only incoming service of money never want to give anything to your customers.

Don't be a fair Casino and person.

You did wrong and please accept it

And don't increase my frustration level.

Accept it for the shake of your casino profit you made this cheating.

No one can earn in your casino because if someone earn you will show your rights and if someone loose you will send email with a good deposit bonus offer.

But finally we have to loose this is your prospects.

Dear RajuK.

This is my first and last warning: If you ever again use vulgarism in the complaint, your complaint will be rejected, and your account with us will be banned. (company policy)

The whole purpose of no deposit bonuses is to introduce a casino.

It is like a free sample. 

In your case, you are requesting a whole product based on eligibility to have a free sample.

I would like to show you this from the casino T&C's:

2.1 The maximum win restriction persists after the completion of the wagering requirement. The maximum sum that a player can cashout from no-dep bonus is EUR 50 / USD 50 / NOK 500 / AUD 50 / CAD 50 / NZD 50 / YEN 5000 / INR 2500 / ZAR 250. Unless otherwise stated.

The "player can cashout" means that the casino can million times cut your winnings but you can only withdraw EUR 50 / USD 50 / NOK 500 / AUD 50 / CAD 50 / NZD 50 / YEN 5000 / INR 2500 / ZAR 250

That is the maximum amount earned from the no deposit bonus that reaches your bank account.

You got free money.

You played and won.

When the casino cut your wins, you continued to play instead of making a necessary deposit and withdrawing the maximum amount. (that is your fault, you can't blame the casino for that) 

And when you won again, you are blaming a casino that cut your winnings again?

I am sorry, but you didn't even deposit before, so you do have no right to keep the whole winnings despite the fact that the casino once cut the amount.

All you can have is max cashout from no deposit bonus.

If you think that we are unfair, you can complain everywhere you want, but the result will be the same as with us.

You can blame us, but everybody who understands how these bonuses work knows that we are right.

Ok than ask them to credit $150 I will withdraw that.

No reply needed if thay can't do this.

And why you are giving warning you already rejected my complaint and favoring them.

Dear RajuK.

If you lost the $150 after the casino cut your balance and you made a deposit, there is nothing to withdraw.

(The casino representative wrote that you lost all your balance, is that correct?) 

I have already explained to you how this bonus works. Because you didn't follow the rules, we are on the side of the casino in your complaint.

*****************************

May be they will share half of my winning with you.

Take that and enjoy

I warned you RajuK.

The case is rejected because of the reasons I explained above + RajuK repeatedly used vulgarisms in the complaint.

His account is also banned forever.