HomeComplaintsPinoCasino - Player’s winnings have been capped.

PinoCasino - Player’s winnings have been capped.

Amount: €1,000

PinoCasino
Safety Index:High
Submitted: 31 Jul 2022 | Resolved : 13 Aug 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from the Netherlands had his winnings capped as if they’ve been generated from a free bonus play solely.

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2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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2 years ago

Hello Tabon,

Could you please confirm that the balance was reissued?

Are you happy with the casino solution, and can we close the case?

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2 years ago

Yes. I am verry happy the only issue now is the payout. They won’t let me payout above €50 but i can only payout above €200..? What do we do now? I requested a payout. We’ll see what happens…

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2 years ago

Ok, I will keep the complaint open and please keep us updated.

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2 years ago

Could you ask them to fix that issue? That i would be able to withdraw the full €1040. I already requested a cashout. But i don’t think they will accept it..

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2 years ago

I have the money in my bankaccount. Thankyou so much, without you they would’ve scammed me and i would’ve never gotten my €1000 back. They’re a bad casino they do this verry often with alot of people.. unfortunately.. The case can be solved now!

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2 years ago

Dear Tabon,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

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