Kck from Malaysia requested a withdrawal of his winnings, but his account was blocked and winnings confiscated. Casino didn’t tell him why.
CasinoJR - Player account was blocked, all winnings confiscated.
Black points: 37
Amount: 1,000 RM
CasinoJR
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
CasinoJR has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
This company fucked up. They block me when i want to withdrawal my winning. When i ask them, them block me and did not tell anything to me. Be careful with this company. Very poor company.
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4 years ago
Hello Kck.
We are very sorry to hear about your troubles. In most cases the casino blocks accounts and confiscates winnings only in case of fraudulent activity. Which bonus did you take? Did they mention that they will return your deposit, or did they confiscate the deposit as well?
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4 years ago
No. They didnt tell anything. When i ask them at live chat, they block me. And then i whatssap them, they also blocked me. Didnt say anything.
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4 years ago
Hello Kck.
So far we didn't receive any response from the casino. We are trying to find an alternative contact. Please be patient.
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4 years ago
Hello Kck.
Unfortunately, we didn't get any response from the casino so far. Therefore we have a no choice, and we are closing the complaint as "unresolved."
We are very sorry that we couldn't help you. I hope the casino will answer us soon and try to solve your complaint, but till then the rating of the casino will be lowered and your complaint published as unresolved.
