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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Unfortunately, the player hasn’t responded. However, based on all the above, ... 2 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 2 years ago
I am closing this complaint as unresolved with the status: waiting for the re... 2 years ago
Dear egmatos007,Thank you for using the Casino Guru complaint resolution cent... 2 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 2 years ago
We are rejecting this complaint because of the reasons I wrote above. 2 years ago
Dear Wrrigdon,Thank you for using the Casino Guru complaint resolution center... 2 years ago
Thanks for the info.I am closing this complaint now as unresolved with status... 2 years ago
Dear YoyoLolo8, because of the reasons I already wrote above, we are rejectin... 2 years ago
Dear Leon1948, I understand your frustration, but as I wrote and showed on th... 2 years ago
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